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The endless saga of administrative procedures leaves no one indifferent. Between bewildering processes and malfunctioning applications, efficiency is sorely lacking.
Usually regarded as the cornerstone of public management, modern administration is often seen, not without irony, as a multi-headed beast. Between incomprehensible procedures, overlapping functionalities, and faulty software, users find themselves lost in a true Kafkaesque labyrinth, where every exit seems to lead to another dead end.
“Last week, I tried to renew my driver’s license online,” confides Marc, a 67-year-old retiree. “I was asked to register on a platform, upload my file, then upload it again on another platform because the first one couldn’t handle requests. And each time, I had to fill in the same information. It was like being in a waking dream of Kafka.”
Administrative agents are not spared from these Kafkaesque inconsistencies either. Between two software programs that don’t communicate and three redundant procedures, they spend more time navigating this bureaucratic maze than effectively responding to user requests.
“It’s like trying to catch the current of a river with a sieve,” quips an agent under the cover of anonymity. “We are asked to do more with less, in a system that makes no sense. We don’t even dare to ask why, for fear of falling into an endless spiral of absurdity.”
Ultimately, if Kafka were still among us, he might say that his work continues to resonate with a strange relevance. The administrative labyrinth seems to have transposed itself into the digital age, without losing an ounce of its absurdity. And in the meantime, both users and agents are still searching for the exit.
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