A user discovers that her request was approved, then refused, then declared untraceable.
The administration now advises her to make an appointment to prove that she has made an appointment.
At the counter for impossible procedures, staff confirmed that Ms. Lenoir’s file was “complete, subject to missing documents.” The requested document was already in the file, where it was filed under the label “document not received.”
To clarify the matter, Ms. Lenoir asked for a complaint form. She was told the form could only be issued to people who had already filed a complaint. She therefore requested a certificate of non-issuance, but was informed that it can only be drawn up after the form has been issued.
“We process each file with the utmost care, provided it is properly submitted,” a manager said, before adding that submission would only be possible once the file had been processed.
In the meantime, the application remains officially in progress, even though it was closed for lack of response. Ms. Lenoir received an email inviting her not to reply to this message, unless she wishes to receive a reply.
Be First to Comment